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FIRE COMMUNICATIONS OFFICER I
SHREVEPORT FIRE DEPARTMENT
(Competitive Class)
DISTINGUISHING FEATURE OF THE CLASS:
Employees in positions of this class perform
entrance-level work in operating communications equipment, keeping records, and other
duties in the Communications Center of the Fire Department. They answer 9-1-1 lines,
interrogate callers, compose and route dispatches to fire department dispatcher, route
calls to appropriate agencies, operate fire department radios, procure medical control
(Biotel), and maintain records of these activities following department procedures. Duties
of this class are non-supervisory in nature and require the ability to act independently
following standard operating procedures. Communications Officers report and have work
reviewed by the Fire Communications Officer II.
EXAMPLES OF WORK:
 | Examples listed below are illustrative only. They are not intended to
include all duties which may be assigned, neither are they intended to exclude other
duties which may be logical assignments to the class. |
| Answers incoming 9-1-1 calls for Caddo Parish. |
| Interrogates callers, composes dispatch information, enters dispatch
information in FireCAD system, and/or routes calls to other appropriate agencies. |
| Provides Emergency Medical pre-arrival instructions when appropriate. |
| Answers Fire Department emergency and non-emergency telephone lines. |
| Receives and transmits information over the Shreveport Fire Department
and Caddo Parish radio system. |
| Performs "tests" of Fire Department communications systems. |
| Monitors "units status and location" of fire department
apparatus at all times. |
| Monitors status of selected Caddo Fire Districts. |
| Performs "Medical control" functions in the operation of the
Biotel system. |
| May temporarily assume responsibilities of Communications Officer II when
required. |
QUALIFICATION REQUIREMENTS:
| Unless otherwise stated, all requirements must be met before admission to
examination. |
| Must meet all requirements of the Municipal Fire and Police Civil Service
Law, including being a citizen of the United States and passing a civil service
examination for the position. |
| Must have a high school diploma or a valid certificate of equivalency
issued by a state department of education. |
| Must be not less than twenty-one (21) years of age. |
| Must demonstrate typing ability of 25 WPM. |
| Before permanent appointment, must successfully demonstrate ability to
function smoothly and consistently during periods of high stress with limited assistance. |
| Before permanent appointment, must successfully demonstrate ability to
function during periods of quickly changing conditions, which require the completion of
multiple tasks within short time frames. |
| Before permanent appointment, must successfully demonstrate ability to
interrogate individuals, break hysteria thresholds, compose and communicate accurate and
complete dispatch information via the Fire Department Computer Aided Dispatch System. |
| Before permanent appointment, must successfully complete a Fire
Department approved 40-hour telecommunicator course. This training is offered as part of
the new employee’s basic training. |
| Before permanent appointment, must successfully complete a Fire
Department approved Emergency Medical Dispatch course. This training is offered as part of
the new employee’s basic training. |
| Must possess a valid Louisiana Driver’s license. |
| Before appointment, must pass a medical examination designed to show good
mental and physical health and physical abilities sufficient for the performance of
required duties. |
| Must possess a working knowledge of the city including location of major
subdivision, locations of fire stations, major landmarks, main streets and highways. |
Contact City of Shreveport, Personnel Division, Civil Service
Representative for additional information.
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