CLASS TITLE: Dispatcher
DISTINGUISHING CHARACTERISTICS: Positions allocated to this
classification dispatch emergency and non-emergency equipment and personnel in response to
calls for service made to the Caddo Parish Sheriffs Department, including sheriff,
fire, ambulance, and other agencies, by means of a two-way radio, and obtain and transmit
information requested by Deputy Sheriffs by means of a teletype.
SUPERVISION RECEIVED AND EXERCISED: The position in this
classification report to the Senior Dispatcher.
TYPICAL TASKS: The following tasks are typical for positions
in the classification. Any single position may not perform all of these tasks, and/or may
perform similar related tasks not listed here.
1. Receives telephone complaints concerning crimes; promptly
and courteously obtains information regarding the call for service such as the name of the
complainant, address, phone number, and type of incident; determines priority, and
promptly dispatches appropriate Sheriff patrol units by radio to investigate. Relays
instructions and questions from field units.
2. Maintains contact with Sheriff patrol units at all times
during shift assignment in order to promptly send needed or requested assistance in event
3. Receives telephone information concerning medical
emergencies; obtains information regarding the call such as address and type of medical
emergency, and dispatches promptly fire and ambulance units by radio. Relays instructions
and questions from the field.
4. Receives telephone information concerning fires in the
Dixie Gardens fire districts; obtains information regarding the fire such as location and
extent of fire, and promptly dispatches appropriate fire and ambulance units by radio.
Relays instructions and questions from field units.
5. Checks records as necessary to provide suspect information,
provide pre-fire planning data, and other record checks as necessary to provide Deputy
Sheriffs or fire units with information.
6. Monitors silent alarm panel. Dispatches appropriate Sheriff
patrol units when the alarm goes off.
7. Maintains a radio log for all calls for service indicating
the time of calls, the unit dispatched, and key information transmitted.
8. Sends, receives and disperses teletype information in order
to enter wanted persons, stolen vehicles, and other information onto criminal justice
9. Performs a variety of clerical tasks including processing
of arrest and criminal history records, maintaining ambulance log, typing forms and
letters, processing of warrants and traffic tickets, and the like.
10. Services as desk clerk.
11. Monitors courthouse security alarms and prisoner loading
and unloading in the basement of the Caddo Parish Courthouse.
DESIRABLE MINIMUM QUALIFICATIONS: KNOWLEDGE, ABILITY AND
Knowledge of the geographic layout of Caddo Parish.
Ability to speak clarly, distinctly, and concisely; work and
think quickly under pressure and exercise good judgment in emergency situations; operate
teletypes and typewriters; write/print legibly; spell accurately; sit for long periods of
time; hear and understand messages from the field; work any shift; maintain accurate
records; establish and maintain effective working relationships with other employees and
Skill in operating a typewriter and other common office
machines; making arithmetic computations.
Training and Experience: Any combination equivalent to training
and experience that could likely provide the required knowledge, abilities, and skills
would be qualifying. A typical way to obtain the knowledge, abilities, and skills would be
at least one year of work experience that required constant and responsible public contact
preferably with radio broadcasting equipment, and equivalent to completion of the twelfth